Refund Policy

Our Commitment to Fair Use and Customer Satisfaction

At Cloudline Pilots, we strive to ensure that every user experience meets the highest standards of quality, reliability, and transparency. While our content and services are carefully developed, we understand that refund situations may occasionally arise. This policy outlines when and how refunds may be considered.

1. Eligibility for Refunds

Refunds are only applicable to digital services or premium content purchased directly through the official Cloudline Pilots website. Purchases made through third-party platforms (such as the Google Play Store) are subject to those platforms’ respective refund policies and must be addressed accordingly.

2. Non-Refundable Items and Services

• Custom-made content or personalized design work.
• Completed or partially delivered services (such as event management or streaming assets).
• Promotional packages, discounted bundles, or limited-time offers unless otherwise stated in writing.

3. Timeframe for Requesting a Refund

Requests must be submitted within 7 calendar days from the date of the original transaction. Requests submitted after this period may be declined unless there are verifiable technical issues or service-related errors beyond the user's control.

4. Acceptable Grounds for a Refund

Refunds may be considered under the following circumstances:

• The purchased service was not delivered or experienced unreasonable delays without communication.
• The item or service received was significantly different from what was described.
• Duplicate charges occurred for the same transaction or content.

5. How to Request a Refund

To request a refund, please send a written explanation including your transaction reference, purchase date, and the reason for the request. You may use the contact options available on our website. Each request will be reviewed on a case-by-case basis.

6. Review Process and Timelines

Once your request is received, you can expect a response within 3 to 5 business days. If approved, refunds will be processed via the original payment method. Please allow additional time for the transaction to reflect, depending on your financial institution.

7. Billing Disputes

If you notice an unrecognized charge or believe a billing error occurred, we recommend contacting our support team before initiating a dispute with your bank or payment provider. We will investigate promptly and resolve the issue where possible.

8. Changes to This Policy

This Refund Policy may be updated at any time to reflect changes in services, regulations, or user expectations. Any updates will be published on this page. We encourage you to review the policy periodically.

By completing a purchase on our website, you acknowledge and agree to the terms described in this Refund Policy. We remain committed to delivering a fair, honest, and positive experience to every Cloudline Pilots user.